Fonebank –Mobile phone recycling company
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Samsung Account Users Only

If you are using Samsung Account software on your Samsung device you must remove the device from your Samsung Account before sending it to us.

How to remove your device from your Samsung account.

There are two options for Removing your device from your Samsung account. It can either be done via the device itself or remotely via the website. If your device is faulty please use Option 2.

Option 1 - via your device
  1. Open "Settings" app
  2. Under the "Account" find the "Samsung Account" and tap on it
  3. Tap on the Samsung account you would like to remove
  4. On the bottom right of the opened menu, tap on "Remove Account"
  5. You may need to enter your password and then the process gets through

  Option 2 - via
  1. Go to and tap Sign In.
  2. Enter your Email and Password and then tap Sign In.
  3. Tap Profile.
  4. Tap Delete Account and enter your password.
  5. Tap Continue > I accept > Confirm > Confirm.

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15 Mobile Phones or MORE?

Once you have completed your order, and if you have 15 mobiles or more, then Call 1-800 67 20 50
and arrange a FREE COLLECTION
Need Help? Call on 1-800 67 20 50 or email [email protected]
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For all questions about orders or general enquiries please contact:

[email protected]

1-800 67 20 50

Office Hours:
9.30am-5.00pm AEST
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