Terms and conditions

These terms and conditions apply to the use of this website at fonebank.com.au. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not use this website.

INTRODUCTION

Our site is only intended for use by people registered with us and resident in Australia. At our complete discretion we may accept or reject orders from people outside of this territory.

You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register. We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

SUPPLYING US

You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the mobile phone(s) you have agreed to supply. We will send you a confirmation by email once we have received your phone(s). We may refuse to accept an offer of supply: if there has been a pricing or product description error; or if you do not meet any eligibility criteria set out in our terms and conditions.

PRICING

Please be aware that we only pay for mobile phones listed on this website. Any obsolete mobiles received will be recycled accordingly.

All prices include GST (where applicable) at the current rate. We reserve the right to change prices without notice, but all orders placed prior to a price change will be honoured at the agreed price when the order is placed except when an obvious pricing error has occurred. Current ‘pending’ orders are valid for 14 days after the order has been placed. We will send you an email notifying you that your order has been accepted when we receive your mobile phones. If we receive your phone after this 14 day period we reserve the right to change the price of your phone(s) to reflect the new price (either upwards or downwards) if prices have changed during this period.

TERMS AND CONDITIONS FOR MOBILE PHONES (SCROLL DOWN FOR NON WORKING)

WORKING PHONES

Each mobile phone sold should match the make and model in the sale order and meet the following conditions:
• It must switch on and off.
• Be complete with battery and back cover
• The integral bodywork should have no cracks, missing plastics / metal and there should be no missing buttons.
• The bodywork should not be hanging off the main body of the phone in any way.
• The LCD must be working and power up correctly and fully beyond the network ‘Welcome Note’.
• The LCD must have no lines or missing pixels.
• The screen must be intact with no cracks.
• There should be no liquid damage.
• A white screen does not constitute a working phone.
• If the phone has a touch screen the touch screen must be fully functional.
• The stylus must be included if originally sold with the mobile
• Slider mechanisms must function correctly.
• The phone must be fully working and fully functional.
• It must have no fake or non-original components
• Apple iPhones and iPads – All standard functionality and software must be in working order.

NON-WORKING PHONES

If your mobile does not adhere to the working conditions it will be classified as non-working. Non-working mobiles should meet the following conditions:
• It must not be crushed.
• It must not be broken in half or bent in any way.
• There must not be liquid damage.
• No integral parts such as camera, LCD etc. should be missing.
• No integral parts should be detached from the main body of the phone in any way or be missing.
• Apple iPhones and iPads must have ALL components and buttons still attached to the handset.

WORKING APPLE IPHONES

Each Apple iPhone sold should match the make and model in the sale order and meet the following conditions:
• It must be on an Australian network
• It must switch on and off.
• It must be complete with SIM tray and all buttons.
• All buttons must function correctly
• The integral bodywork should have no cracks, missing plastics, screws or metal.
• The LCD must be working and power up correctly and fully beyond the ‘Welcome Note’.
• The LCD must be intact with no cracks, lines or missing pixels.
• There should be no liquid damage.
• A white screen does not constitute a working iPhone.
• The touch screen must be fully functional.
• All standard functionality and software must be in working order.
• It must have no fake or non-original components

NON-WORKING APPLE IPHONES

If your Apple iPhone does not adhere to the working conditions it will be classified as non-working. Non-working Apple iPhones should meet the following conditions:
• It must be on an Australian network
• It must not be crushed.
• It must not be broken in half or bent in any way.
• There must not be liquid damage.
• No integral parts such as buttons, camera, LCD etc. should be missing.
• No integral parts should be detached from the main body of the phone in any way or be missing.

Please be aware:
We do not accept stolen or barred handsets. By submitting an order through our site you warrant that your mobile phone(s) comply with these terms.
If a phone fails to meet our terms and conditions we will change your order according to the condition or the model of mobile phone(s) that you have sent us.
We will endeavour to remove any SIM or Memory cards left in phones we receive and destroy them. We accept no liability or responsibility in the event that any phone that has been sent with its SIM card incurs any charges. You shall continue to be responsible for any such charges.
You are responsible for cancelling any airtime contract linked to each mobile phone. We are not responsible for any call costs that may be incurred arising before, or after, receipt of your mobile phone, or arising from any other circumstances whatsoever. Fonebank.com.au reserves the right to reject any handset it does not deem acceptable.

POSTING YOUR PHONE(S)

We recommend sending the parcel by registered mail to the following address:

Fonebank Pty Ltd
Moreland West LPO
P O Box 5165
MORELAND WEST
VIC 3055

Or by REPLY PAID (less secure) to:

Fonebank Pty Ltd
Reply Paid 87532
PO Box 5165
Moreland West LPO
Moreland West
Victoria 3055

Fonebank accepts no responsibility for any phones that do not arrive via either postal method.
Please note that if you use Reply Paid to send your mobile phones it can take up to 5 working days to reach us.

DATA

Please note that it is your responsibility to remove data from your mobile phone(s) before you send them to Fonebank. Such data includes, for example, personal details, SMS, photos, games, songs or any other data.
Note that we accept no responsibility in relation to the security, protection, confidentiality or use of such data and it is your responsibility to ensure that such data is removed from your phone prior to sending it to us. Please use our free Data Delete Tool to obtain instructions on how to delete personal data from your make and model of mobile phone. If your mobile phone is not listed in this tool then please contact Fonebank directly at [email protected] and we will endeavour to include this code on the Data Delete Tool as soon as possible.
By sending your device to us you agree to release us from all and any losses, claims or damages with respect to the data enclosed or stored therein or on any media used in conjunction with the device.

SERVICE ACCESS

While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period. Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

VISITOR MATERIAL AND CONDUCT

Other than personally identifiable information, which is covered under the Privacy Policy any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes. You are prohibited from posting or transmitting to or from this Website any material: that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; for which you have not obtained all necessary licences and/or approvals; which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in Australia or any other country in the world; or which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data). You may not misuse the Website (including, without limitation, by hacking). We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material unlawfully.

LINKS TO AND FROM OTHER WEBSITES

Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.